What is Good for General Motors?

Sound Bite

Tom Crumm’s book, What is Good for General Motors?: Solving America's Industrial Conundrum, offers a compelling insider perspective on the challenges and missed opportunities that led to the decline of General Motors and, by extension, the broader American auto industry. Drawing on his extensive experience as a former GM executive and strategic planner, Crumm provides a deeply informed analysis that goes beyond the common narrative blaming unions for the industry’s struggles. Instead, he places significant emphasis on management’s strategic errors, including the misguided replacement of skilled workers with automation and failures in leadership, corporate culture, and strategic planning.

About the Book

Tom Crumm thinks the American auto industry can still do a lot to regain the strong position it once enjoyed in design, manufacturing and sales of world-class quality vehicles — and profitability. Tom has been an invited guest speaker across the United States, presenting his message of hope and his recommendations to industry groups, manufacturing associations, and to Chuck Morse's radio audience.

There are nearly a million American jobs at stake and when the ideas in this book spread to component and other industries it becomes fuel for discussion of a turnaround of America’s industrial sector and a turnaround of the economy.

General Motor’s CEO Roger Smith was a visionary and fully realized that change was needed at GM. Tom Crumm played a vital role in the rethinking that was to help the company steer a new course; as a strategic planner he was deeply involved in the creation of the Saturn project in 1985. Many lessons may be learned from Saturn’s rise and fall that could be used to further the understanding of how the American manufacturing sector can be restored to its world class position. These include:

-    corporate culture and leadership, or the lack of it

-    the integration of technology and workers

-    employee empowerment and labor relations

-    supplier relations and vertical integration

-    and sales philosophy and customer satisfaction

The biggest threat to a worker’s job is an unprofitable company. Accordingly, the adversarial relationship with the company was not in the best long term interest of union members. The union had to change as well as the company. This point and the whole discussion will be of compelling interest to all who want to know what happened to America’s auto making capability.

Others have tried to explain what went wrong in the auto industry. Crash Course by Paul Ingrassia, for instance, shows that the author had extraordinary access to behind-the-scenes meetings and conversations -- but he has little to say about engineering, manufacturing, or product development. This book addresses just those practical areas where productive change can be made.